Obviously, successful businesses are supported by good relationships. Since we develop tools for entrepreneurs, we work with as many entrepreneurs as possible—people we can talk to about what would make the best products and how to deliver them. (You can talk to employees, but they don't often have their homes on the line, they haven't risked everything on their business, they can go get another job... We (you, me, our partners...) have everything at stake. We very much appreciate our partners' support, input and the customers who stay with us due to their efforts.

Software Manufacturing & Fulfillment: Gung-Ho

Gung-Ho, in Cupertino, CA, manufactures our software packages. They print the box and reference manual, duplicate the disks, put the labels on, assemble everything, shrink-wrap the package, warehouse, and ship. In an age of disclaimers, anyone who offers responsibility for successfully completing a job or delivery of a product is golden. John Wade at Gung-Ho never makes any excuses. When we order 20,000 copies of BizPlan Builder, they go wherever they’re supposed to go, come hell or high water, and the price remains as quoted.

Gung-Ho, delivers the product no matter what. John doesn’t blame some print shop in Kentucky. He doesn’t blame some guy who makes disks somewhere else. He doesn’t blame the book and box printer in Sacramento. If he’s done some jobs that have cost him a fortune, and he's lost his shirt, we have no idea. If he had to pay UPS charges on pallet-loads of books from God-knows-where, we have no idea. All we know is that everything shows up on time as quoted. It doesn't cost any more -- in fact they save us money (and especially BS).

Website Management & Programming

Daniel Duerr - Web management, Open-Source ecommerce, shopping cart installation and customization

Marketing Alchemy, The Web Marketing Company
Web Marketing, Strategic Planning, Search Engine Optimization