In Person Technical Support Policy
| NOTE: This policy replaces the Technical Support Policy printed in your manual and any other previously published policies. |
BEFORE CONTACTING TECHNICAL SUPPORT
Please take advantage of our free options. Look in the User's Guide installed with your program, the online help in the program, or the Frequently Asked Questions (FAQs) in the Support section of our Web site. These
FAQs often have information and helpful hints that are more current than the User's Guide and online help. If the FAQs do not help, you can submit a free email request from the main FAQ page.
LIVE TECHNICAL SUPPORT POLICY
JIAN's goal is to provide powerful, low-cost software solutions and services to entrepreneurs and business users. In order to keep our product costs low, we cannot include the cost of Live Technical Support in the price of the software.
Live Technical Support is a premium service and is available on a pay-per-minute basis. There is an initial telephone charge for the first ten minutes, and an additional charge for each minute after the first ten. You will not be charged for problems resulting from product defects.
WHEN YOU CALL
Please have your credit card, serial number, and version number ready. Your serial number and version number are located on the CD and in the software program (open the Help menu and choose About).
Technical Support
$19.95 for the first 10 minutes
$2.95 for each additional minute
(415) 887-1603
Technical Support Hours
Monday through Friday, 9:00 AM to 5:00 PM Pacific Time
(Holidays excluded)
| NOTE: This policy is subject to change without notice. Support services will be provided according to the prices, terms, and conditions in place at the time the services are used. |
