Get The Job Done - Instantly!

At JIAN, we prefer to deliver our software products to you in realtime as environmentally-friendly download files, available immediately upon receipt of payment.

For orders which contain downloadable item(s), just follow these easy steps to download your files:

• From our online store, click on "My Account" on the left side
  
• Login with your email address and password. (If you forgot your password, use the "Forgot Password" link.)
  
• From My Account, click on the order which contains your Downloadable item(s)
  
• From the order, scroll down to the bottom of the page and click on the download links for your Downloadable item(s)

In some cases, however, we also provide a physical CD & Manual at no extra charge, except for the cost of shipping & handling.

In these cases, we offer competitive shipping rates internationally with U.S. P.S., FedEx and UPS.

Return Policy

Get The Job Done - Guaranteed!
We're here to support your success in every way possible. What's most important is to get your project done. And done right. We're so sure that our products will help you succeed, we offer an extended 60-day trial period to guarantee your satisfaction. Test-drive any product for 60 days, and if you aren't convinced that it's worth every penny, return it for a complete and hassle-free refund. There's everything to gain and nothing to lose -- think about it -- order today and take advantage of our Guarantee of Success!

Thank you for doing business with JIAN!

Return Procedure

If you purchased directly from JIAN through our website...

Please ship the returned product in good condition to the address below.
We encourage you to use a carrier with package tracking capabilities (UPS, FedEx, Airborne Express) and to insure your return package.
Please include a note stating...

Your name and address (or that of the purchaser)
The reason for returning the product, and
Your order number.
Your refund will be issued upon receipt of the returned product.

Please forward the email receipt that came with your download to sales@jian.com along with your credit card # -- it doesn't need to be the original used for purchase, we simply use the card # you give to issue you the credit.

If you purchased a JIAN product through a retail store...

Please fax or mail us the store receipt.
Please include a credit card # -- it doesn't need to be the original used for purchase, we simply use the card # you give to issue you the credit.
Please ship the returned product in good condition to the address below.
We encourage you to use a carrier with package tracking capabilities (UPS, FedEx, Airborne Express) and to insure your return package.
Please include a note stating...

Your name and address (or that of the purchaser)
The reason for returning the product, and
Your order number.
Your refund will be issued upon receipt of the returned product.

JIAN
104 Estates Drive
Chico, CA 95928
USA
650-254-5600
650-254-5640 fax