Product Support, Expertise & Resources

Technical Support

Although we don't get very many technical support calls, we are always happy to answer your questions. If you are going to call, please help us at the outset by announcing yourself along with the title of the software in question (with version #), and the nature of the operating system you are using... (Macintosh / Windows XP / Vista) You probably will not have the problem while we are on the phone. (It seems like you never do.) However, we know where most of the bodies are buried and, with just a few clicks, you'll be on your way. Before you call, however; breathe, and pull-down under Support (above) to the product title. The answer is likely in there.

JIAN Help Desk

Need help installing or getting started with one of our Business Planning Software Products? Our Help Desk is the place to start. (Requires Login)

Upgrades

We are continually improving and refining our products. Check out our software upgrade area to learn more about the newest versions of our software.

Product Downloads

We offer a variety of free downloads to support and supplement our products. Here you will find various useful downloads to assist you.

Supporting Products & Services

We've found a variety of other products, software tools, and services that will enhance your usage and experience of JIAN's tools. We look for function, form, and price as our criteria.

What if You had a Black Belt in Business?

What if you thought, felt, and acted as if you had a black belt in managing your business? It's not about beating anybody up, but it is about awareness, vigilence and the courage to act. We are always on the lookout for relevant business building ideas and tips to learn for ourselves as well as to include into our products (the good stuff, not the stupid BS). Here we will pass them along to you right away. Sign up for our free monthly e-newsletter compiled and edited by JIAN CEO, Burke Franklin.

Contact Us

Although we don't get very many technical support calls, we are always happy to answer your questions.

If you are going to call, please help us at the outset by announcing yourself along with the title of the software in question (with version #), and the nature of the operating system you are using...
You probably will not have the problem while we are on the phone. (It seems like you never do.) However, we know where most of the bodies are buried and, with just a few clicks, you'll be on your way. 

If we can be of any assistance please don't hesitate to contact us.

We are Available for Telephone Support at: (530) 267-6293
Monday-Friday between 8:00 am - 7:00 pm Eastern Time